Frequently Asked Questions

Got Questions? We’ve Got Answers! ✨

Find answers to common questions about our wall decals, ordering, shipping, and installation.

About Our Wall Decals

1. What are Betterwall wall decals made of?

Our wall decals are made from vinyl material and are available in a variety of designs and sizes.

2. Are your wall decals removable?

Our wall decals are designed to be removable. However, removal results may vary depending on the wall surface, paint condition, and how long the decal has been applied.

3. Can I apply wall decals to any wall?

For best results, we recommend applying wall decals to clean, dry, and smooth surfaces.

Textured walls, peeling paint, and certain specialty finishes may affect adhesion.

4. Can I use wall decals on freshly painted walls?

We recommend waiting until your paint has fully cured according to the paint manufacturer’s instructions before applying wall decals.

5. Are your wall decals reusable?

Our wall decals are not guaranteed to be reusable after removal. Reapplication depends on the material, adhesive condition, and surface.

Ordering & Products

6. How do I choose the right size?

Please refer to the size information provided on each product page.

We recommend measuring your wall space before placing an order.

7. Can I customize my wall decal?

Customization availability depends on the product.

If you have a specific request, please contact us before ordering to check whether customization is possible.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist before your order is processed or dispatched.

Shipping & Delivery

9. Where does Betterwall ship from?

Our products are shipped from Malaysia.

10. Do you ship internationally?

Yes! We currently ship to the United States and Australia.

11. How much does shipping cost?

Our current shipping rates are:

• United States: USD $30
• Australia: USD $20

Final shipping charges will be displayed at checkout.

12. How long does delivery take?

Delivery times depend on your destination, order processing time, courier services, and customs clearance.

Please visit our Shipping & Delivery page for more information.

13. Will I receive a tracking number?

Tracking information will be provided by email after your order has been dispatched, where available.

Installation & Care

14. How do I install my wall decals?

Installation instructions depend on the type of wall decal you purchase.

Please refer to our Wall Decal Installation Guide and any product-specific instructions.

15. Will wall decals damage my paint?

Wall decals are designed to be removable, but we cannot guarantee damage-free removal on every surface.

Paint condition, wall preparation, and removal technique can affect the results.

Returns & Support

16. Can I return my order?

Eligible unused and uninstalled products may be returned within 14 days of delivery, subject to our Returns & Refunds Policy.

Custom-made or personalized items may not be eligible for change-of-mind returns. Your statutory consumer rights remain unaffected.

17. What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll review the issue and help arrange an appropriate solution.

18. How can I contact Betterwall?

You can reach us through our Contact Us page.

We’re happy to assist with product questions, orders, shipping, and general enquiries.