Returns & Refunds

At Betterwall, we want you to feel confident and happy with your purchase.

If something isn’t right with your order, we’re here to help.

1. Return Eligibility

We accept eligible return requests within 14 days of delivery.

To qualify for a return, your item must be:

• Unused and uninstalled.
• In its original condition.
• Returned with its original packaging.
• Accompanied by proof of purchase.

Please contact us before returning any items. Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Custom-made or personalized wall decals.
• Wall decals that have already been applied or installed.
• Items that have been damaged due to improper handling or installation.

This does not affect any rights you may have under applicable consumer protection laws.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your request and work with you to provide an appropriate solution, such as a replacement or refund.

4. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If an item is defective, damaged upon arrival, or incorrect, we will arrange an appropriate resolution in accordance with applicable consumer laws.

Please note that international return shipping costs may vary depending on your location.

5. Refund Processing

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

6. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before your order is processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

7. How to Request a Return

To request a return or report an issue with your order, please contact us through our Contact Us page.

Include your order number and a brief explanation of your request.

Our team will review your enquiry and provide further instructions.

8. Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws, including the Australian Consumer Law where applicable.